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Return, Shipping & Refund Policy

If you are not entirely satisfied with your purchase, please contact us.

We utilize the United States Postal Service for flat rate, first class, shipping. When an order is processed for shipment a tracking number will be sent to the email address associated with your order.

We ship worldwide. If your country is not listed, please contact us directly at 866-390-2908 to place your order.

Before returning a product for refund please contact us to receive a valid Return Merchandise Number (RMN). You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please email us at for more details.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We are so confident you will see a dramatic improvement in your quality, that we are offering a full refund on the purchase of your trial bag if Soil Balance does not increase your trichome production and terpene profiles. No questions asked and no risk to you!

Send us a message

Kind Roots, Inc.
7150 East Camelback Road
Suite 444
Scottsdale, AZ 85251


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